About The Role
A Dispatcher is required to safely guide drivers and assist with problem resolution while on route. You will handle incoming service orders, prioritize calls, and resolve service issues that may arise. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will use Super Save’s proprietary software to track efficiencies throughout the day.

Key Qualifications

Completion of high school

1–2 years in a transportation, dispatch or customer service role

Strong communication and interpersonal skills

Strong customer focus

Proven ability to multitask & ability to prioritize tasks

Proficient in MS Outlook, Excel, Word

Knowledge of industry is an asset

May be required to work extended hours, including occasional weekends

Additional or specialized training in transportation, logistics, or similar area of study

You are committed to working safely

You are highly productive and have excellent customer service

You are a team player

You aren’t afraid to work hard, and you want to succeed

You are open to learning new skills

Responsibilities

Ensure adherence to Super Save’s safety policies and procedures

Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies





Dispatch calls to routes based upon designated route and driver location

Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion

Distribute, collect and review route sheets for proper day’s end data entry

Perform additional responsibilities as assigned by supervisor

Interact with customers, customer service department, sales, & operations staff

Trouble shoots and resolves potential problems before they result in service issues

Assist in determining daily level of driver staffing to provide best mix of responsiveness and productivity

Record and document information from drivers and distribute to appropriate departments

Communicate with maintenance shop personnel

Must be able to communicate effectively and professionally via email, telephone and two-way devices

What We Offer

Safe Work Environment – Enjoy a COR-certified workplace with a strong focus on safety

Competitive Pay – Above Industry Average

Medical and Dental Benefits – We care about your well-being!

Pension Plan – Plan for your future with us!

Dynamic work setting with plenty of room to learn and grow

Promotions within, advancement opportunities

Compensation

Ranges from $72,750-$72,750 per year with bonus potential

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📌 Dispatchers (Ontario)
🏢 Super Save Group
📍 Ontario