As a Front Desk Coordinator at TJ’s Muskoka, you will provide friendly, professional customer service while helping ensure the facility operates smoothly and safely. Responsibilities include:
- Greet customers and provide a welcoming front-desk experience.
- Answer phone calls, respond to customer questions, and assist with bookings and general inquiries.
- Help customers understand and operate sports simulators, pitching machines, and other facility equipment.
- Provide basic guidance and support to customers using the sports facilities.
- Maintain a clean, organized, and welcoming front-desk and facility environment.
- Complete nightly facility resets and ensure all areas and equipment meet required safety and operational standards.
- Identify and report any equipment, maintenance,
or safety concerns.
- Assist with other general facility and customer-service duties as required.
Qualifications:
- Experience or knowledge in sports is an asset.
- Smart Serve Required
- Strong customer service and communication skills.
- Comfortable learning and explaining the use of sports technology and equipment.
- Reliable, responsible, and able to work independently.
- Solid attention to cleanliness, organization, and safety.
- Previous experience in customer service, recreation, hospitality, or a sports facility is an asset.