Step into a pivotal role with Ricoh as a Lead Solutions Support Integrator, focused on delivering advanced technical support for key Document and Content Management solutions. This position emphasizes direct client interaction to maintain high-performance standards.
In this role, you will leverage over five years of experience in technical support to manage complex incident resolutions independently. You will also work collaboratively with implementation teams, ensuring a seamless flow from delivery to post-sales support. Your mentorship of junior colleagues will be crucial, fostering a culture of excellence within the support team.
Key Responsibilities:
• Oversee the support of pre-designed and custom solutions
• Act as the escalation point for technical challenges




• Conduct thorough issue analyses and document findings
• Uphold service quality by meeting defined levels and timelines
• Collaborate with internal teams to enhance solution quality
Requirements:
• At least 5 years in a relevant technical support role
• Technical education in a relevant area of study
• Robust skills in Microsoft products and technical frameworks
• Extensive experience in problem-solving within complex systems
• Proven leadership capabilities in a support environment
Your role will significantly impact both client satisfaction and Ricoh's reputation for quality support.
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📌 Lead Solutions Support Integrator at Ricoh (Mississauga)
🏢 Ricoh USA
📍 Mississauga