Staff Strategic Operations Lead, Performance Center the company helps people stay better connected with the things they love. the company’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the up-to-date internet, to be programmable, and to support agile software development. the company’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet.

Build and refine the operational framework for the Performance Center to drive accountability across high-stakes initiatives and ensure commitments to partners are met at the company-scale. Drive the operational cadence of the department by owning the scheduling, agenda setting, and facilitation of daily standups, weekly syncs, and seasonal readiness reviews. Act as the primary "closer" for all open action items, relentlessly chasing down loose ends across teams to ensure incident follow-ups and project milestones reach 100% resolution.

Serve as a strategic facilitator for resolution by partnering with teams to navigate dependencies, surface potential blockers early, and ensure lessons learned are transformed into proactive improvements. Synthesize complex technical telemetry into high-level narratives for executive leadership, contextualizing account health within the broader business strategy. At least 8 years of progressive experience in Operational Leadership, Program Management, or Engineering Management, specifically leading complex, large-scale efforts in high-volume internet traffic or cloud infrastructure environments.

Demonstrated executive presence and the ability to partner with and influence C-suite stakeholders by translating deep technical findings into business-ready insights.



Strategic fluency in the "Big Picture" with the ability to articulate how technical performance impacts financial margins and customer success. Exceptional diplomacy and relationship-building skills, with a proven ability to navigate competing priorities across Finance, Product, and Engineering to achieve a shared goal.

An analytical mindset with a drive toward providing measurable data that enables informed prioritization and strategic decision-making. Strong communication skills with a background in working across engineering, infrastructure, and account teams to translate technical findings to non-technical stakeholders. Proven ability to maintain operational momentum in complex, fast-moving environments while coordinating work across multiple technical workstreams.

We’ll be super impressed if you have experience in any of these Background in Content Delivery Networks (CDN), Streaming Media, Security, or other high-volume internet traffic environments.

Experience with large-scale data platforms such as BigQuery or specialized Business Intelligence tools. This position will require you to be available during core business hours and occasional nights and weekends as required for on call and incident response Work Location(s) & Travel Requirements: the company currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. There is a strong preference for Hybrid near a local office.

However, we may be willing to consider exceptionally qualified remote candidates within the US or Canada. This position will require travel as required by your role or requested by your manager. This role may be eligible to participate in the company’s equity and discretionary bonus programs.

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. For 2026, we offer 11 paid local holidays, 12 paid company wellness days.

📌 Staff Strategic Operations Lead, Performance Center (Nova Scotia)
🏢 United States Digital Space
📍 Nova Scotia