We're looking for a Staff Technical Program Manager to join our Product & Technology Operations team and own how we build the Product Development Lifecycle (PDLC) into a shared execution model across Product, Engineering, and Design. You will own how work flows from idea to impact across the organization - one language for how work moves, one set of metrics leaders can trust, and one standard for what "good" looks like at every stage of PDLC. Design a PDLC framework that works across Product, Engineering, and Design and across all Lightspeed products.

Design the framework so it measures the system and surfaces bottlenecks, not individual performance. Partner with Product, Engineering, and Design leaders across every vertical to align on the model and earn genuine buy-in and adoption. Navigate real differences across verticals and business units without forcing false consistency where it doesn't make sense.

Build an AI-first PDLC Define what humans own versus what AI agents own at each stage of PDLC, keeping judgment, accountability, and anything irreversible or customer‑facing with humans. Partner with Engineering to identify where AI agents can accelerate delivery, build pilots, and measure their ROI and impact on speed. Treat the framework as a living system - review it periodically and adjust based on what's actually working.

Report on program health and progress to senior leadership.

Experience designing or significantly evolving a delivery framework, execution model, or program management system - not just operating one someone else built. A track record of building measurement systems from ambiguous or inconsistent data, and knowing which problems to solve first versus defer.

Experience partnering with Engineering on applied AI or automation, including how to evaluate and measure whether it's actually accelerating delivery, not just novel. Strong executive communication skills - able to represent program health, risk,



and trade-offs credibly to senior leadership. Demonstrated ability to influence and align senior stakeholders across Product, Engineering, and Design without formal authority over them.

Comfort operating with significant ambiguity and independently structuring a path forward rather than waiting for direction. As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position Enjoy building something from a blank page rather than optimizing an existing system. Can hold a strong point of view on "what good looks like" while staying open to what the data and teams tell you.

A flexible work environment that empowers you to do your best work A culture that celebrates performance Flexible paid time off and work from home policies Equity options, because this is your company too Contributions to your pension plan. Training opportunities to grow your skills and career Time off to volunteer and give back to your community Interest groups, employee led networks, social committees to sponsored sports teams Computer purchase program to get your personal Macbook Enhanced parental leave to support growing families We invest in you with continuous learning opportunities, global mobility and advantages designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.



At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data.

These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $140,000 TO $160,000 CAD . Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.

Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. #

📌 Staff Technical Program Manager - PDLC (Montreal)
🏢 Lightspeed Commerce
📍 Montreal