Job details

Posted on August 20, 2026 by a licensed third-party for Employer details Umbrella Consulting

user support analyst

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience.

Work setting

- Consulting firm
- Private company, corporation or industry
- Private sector

Experience

Experience an asset.

Responsibilities

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents

Supervision

No supervision responsibility.

Computer and technology knowledge

- Security software
- Multimedia software
- Word processing software




- Presentation software
- Communication software
- Project management software
- Programming software
- Database software
- MS Office
- MS Windows
- Spreadsheet

Area of work experience

- Quality assurance or control

Area of specialization

- Project management

Work conditions and physical capabilities

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting

Own tools/equipment

- Cellular phone

Personal suitability

- Accurate
- Client focus
- Productive interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty

Benefits

Health benefits

- Health care plan

Financial benefits

- Bonus

Who can apply for this job?

- Canadian citizens and permanent or temporary residents of Canada
- other candidates, with or without a valid Canadian work permit

Location

- Burnaby , BC V5C 6P9
- Work location On site

Salary

- Salary $ 36.60 HOUR hourly / 35 hours per week

Terms of employment

- Permanent employment Full time
- Day, Shift
- Starts as soon as possible

Advertised until

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📌 user support analyst (Burnaby)
🏢 Umbrella Consulting
📍 Burnaby