Join Xplore Inc. as a Manager of Customer Analytics to transform the broadband experience for rural Canadians. Work in Markham, focusing on insights and customer satisfaction.
This role demands a strategic thinker to manage customer intelligence programs, utilizing analytics to inform marketing, service, and support strategies. By closely collaborating with cross-functional teams, you will help operationalize customer data into meaningful insights and actions that elevate the customer journey.
Key Responsibilities:
• Oversee the execution of customer intelligence programs
• Maintain relationships with analytics vendors
• Support NPS and Voice of the Customer initiatives
• Develop comprehensive customer segmentation frameworks
Requirements:
• 4–6 years in customer experience or analytics
• Experience with large-scale consumer businesses
• Proficient in managing NPS and VoC programs
• Solid grasp of customer journeys and digital service models
• Degree in analytics, business, or related discipline
Utilize your analytical prowess to ensure Xplore delivers a superior broadband experience through enhanced customer intelligence.
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📌 Manager of Customer Analytics at Xplore (Markham)
🏢 Xplore
📍 Markham