Title: Enterprise ServiceNow - ITAM Architect
What You’ll Do:
As an ITAM Architect, you will serve as a subject matter expert and thought leader for ServiceNow IT Asset Management (ITAM) engagements and pre‑sales activities, spanning both Software Asset Management (SAM) and Hardware Asset Management (HAM). You will architect, propose, and lead solution delivery based on requirements provided by the Slalom team and clients. Your solutions will be holistic, scalable, and designed with repeatable patterns for maximum productivity. You will engage confidently with both business and technology stakeholders, demonstrating high business proficiency, professional maturity, and executive presence.

Lead ServiceNow ITAM implementation workshops across SAM and HAM to deliver business process designs, technical requirements, user stories, and solution artifacts

Architect end‑to‑end ITAM solutions including software entitlement and license compliance, software normalization, SaaS license management, software reclamation, hardware asset lifecycle management, stockroom and inventory management, lease management, and asset disposal

Develop comprehensive solution design documents and roadmaps from complex asset, procurement, compliance, and financial requirements

Partner with clients using a future‑focused mindset to understand their software estate, hardware fleet, publisher exposure, and cost‑optimization goals, aligning ServiceNow capabilities to measurable savings and reduced audit risk

Lead and participate in design workshops, development, testing, deployment, and organizational change activities across enterprise and public sector accounts

Architect ITAM operating models, asset governance frameworks, software reclamation and license‑optimization methodologies, hardware refresh strategies, and CMDB‑to‑asset reconciliation approaches

Ensure quality delivery of ITAM solutions leveraging ServiceNow best practices, platform standards, and proven implementation patterns

Advise executive stakeholders on license compliance posture, vendor audit defense, software spend optimization, hardware lifecycle efficiency, and asset management maturity

Mentor teammates on ITAM platform best practices including SAM Pro, HAM Pro, software normalization, Discovery integration, asset workflows, and data integrity

Respond to Requests for Information and Proposals (RFIs/RFPs) with authoritative ITAM content, implementation approaches,



and value propositions

Contribute to practice development through delivery accelerators, thought leadership, industry insights, and ITAM‑focused client offerings

Collaborate across ServiceNow workflows including CMDB, Discovery, ITSM, ITOM, Procurement, and Financial Management to deliver integrated asset management solutions

What You’ll Bring:
You are a seasoned IT asset management practitioner who thrives in complex enterprise environments and has a track record of delivering transformational ServiceNow ITAM implementations across both software and hardware domains.

5+ years of hands‑on ServiceNow ITAM design and delivery experience, with deep expertise across both Software Asset Management (SAM) and Hardware Asset Management (HAM)

Proven ability to deliver complex ITAM implementations with multiple stakeholders — recommending and executing solutions that drive measurable cost savings, compliance, and organizational alignment

Passion for leveraging ServiceNow ITAM to reduce software and hardware spend, eliminate compliance and audit risk, and bring control and visibility to the asset estate

Ability to communicate and build relationships at all levels of an organization — from asset managers and procurement leaders to C‑suite executives — translating compliance, licensing, and cost concepts for both technical and non‑technical audiences

Strong consultative approach with the ability to assess ITAM maturity, define roadmaps, manage client expectations, and deliver on tight schedules with high attention to detail

Experience leading solution design across software entitlement and compliance, license optimization, hardware lifecycle, stockroom and inventory, lease management, and asset disposal

Demonstrated ability to act as a trusted advisor and relationship manager to client stakeholders throughout engagement lifecycles

Experience facilitating executive workshops focused on audit readiness, license optimization, hardware refresh planning, and asset governance

Qualifications:





At least 5 full‑lifecycle ServiceNow ITAM implementations (SAM and/or HAM) in the role of technical lead, solution architect, or enterprise architect

Required Certifications:

Certified System Administrator (CSA)

CIS – Data Foundations (CMDB & CSDM)

Strongly Preferred:

Certified Implementation Specialist (CIS) – Software Asset Management (SAM)

Certified Implementation Specialist (CIS) – Hardware Asset Management (HAM)

Platform & Integration Expertise

Strong CMDB, CSDM, and Discovery foundation knowledge, including asset/CI relationship design and reconciliation

Experience integrating ServiceNow ITAM with ERP, procurement, HR, finance, and third‑party asset/SAM tools (e.g., Flexera, Snow)

Excellent verbal and written communication skills with strong executive presence

Experience leading executive stakeholder discussions, business case development, and savings/ROI modeling

Bachelor’s degree or equivalent combination of education and professional experience preferred

Hybrid/In office: We are hybrid but there are expectations that if your team leader or client requires you onsite that you are able to meet those expectations/requirements.

Slalom Employee Perks:

Culture & fun!

Lunch & learns

Health & wellness activities

Holiday parties

Employee community groups

Social clubs & activities

Vacation (20 days prorated based on start date & wellness/sick days)

Tangible perks

Competitive compensation package

$100 cell phone monthly reimbursement

Registered Retirement Program (RRSP) & Employer Matching

Tax‑Free Savings Account (TFSA)

Family planning/ Fertility Benefit

Maternity/Parental Leave Top‑Up

Medical & Dental Benefits

Life and AD&D; Insurance

Access to Supplementary Life and AD&D; Insurance

Access to the Employee Assistance Program (EAP) and Inkblot Therapy

And more!

*All advantages are subject to eligibility requirements

Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants’ needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

Please note if you are hired at Slalom you will be required to complete a background check.

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📌 Enterprise ServiceNow - ITAM Architect - Canada (Alberta)
🏢 Slalom
📍 Alberta