Join Franke as a Remote Bilingual Technical Support Expert, delivering world-class assistance in both English and French. Drive customer satisfaction by resolving technical issues related to Franke's cutting-edge products! As a Bilingual Technical Support Specialist at Franke, you will remotely assist customers and service partners with expert knowledge in Franke equipment. You are responsible for technical training, supporting field service projects, and ensuring exceptional service quality.

Your role is essential in maintaining documentation and executing training programs that support Franke's reputation for excellence. Key Responsibilities:
Manage training programs for service technicians
Communicate complex technical information clearly to customers




Develop and maintain customer and equipment service histories
Handle escalated requests with professionalism
Support field service initiatives and project execution Requirements:
2+ years experience in technical support
Bilingual proficiency in English and French
Mechanical and electrical systems knowledge
Solid commitment to customer service
Flexibility for after-hours technical support Your contributions will enhance Franke's customer relations and service efficiency as a Remote Bilingual Technical Support Expert.

📌 Remote Bilingual Technical Support Expert Toronto
🏢 Franke Group
📍 Toronto