Elevate customer experiences as the Director of Customer Engagement Platforms at Questrade Financial Group. Implement AI-driven innovations in a hybrid work setting. In this key leadership role, you will modernize Questrade’s customer engagement infrastructure, focusing on CRM and marketing automation.

Over 8 years of experience in managing enterprise-level platforms is required, along with a record of successful digital transformation initiatives. You’ll lead a team committed to agile practices while collaborating closely with various business areas to achieve strategic objectives. Key Responsibilities:
Define and implement a technology modernization strategy
Oversee technology lifecycle management for stability and performance




Implement agile methodologies for rapid value delivery
Manage key vendor contracts and platform costs
Work closely with business leaders for alignment on goals Requirements:
Bachelor’s degree in Computer Science or equivalent
8+ years of technology leadership experience
Proven digital transformation project experience
Hands-on in managing CIAM and marketing platforms
Robust ability to lead technical teams in Agile settings Contribute to redefining financial services through cutting-edge customer engagement at Questrade.

📌 Questrade Director Of Customer Engagement Toronto (Canada)
🏢 Questrade Financial Group
📍 Canada