Join NTT DATA BCU as a Service Delivery Specialist in Burnaby, British Columbia, focusing on the Technical Service Desk. Enhance customer service through effective knowledge management and operational support.You will manage resources and workflow to ensure top-notch service delivery while mentoring your team. With at least two years of experience in technical leadership, you will evaluate service quality and suggest actionable enhancements. This role requires comprehensive cooperation with clients and stakeholders for effective problem resolution.Key Responsibilities:- Mentor and allocate resources to technical service teams- Develop and update essential knowledge management tools- Handle customer escalations,



ensuring swift resolutions- Facilitate communication with business partners and government users- Prepare daily performance and service volume reportsRequirements:- Minimum of 2 years in a leadership position- At least 3 years of technical troubleshooting experience- Proven record of improving service delivery processes- 2+ years in Knowledge Management applicable to service desks- IT-related training or certification strongly preferredApply your leadership and creative skills to impact service delivery at NTT DATA BCU.#J-18808-Ljbffr

📌 Senior Service Delivery Specialist, Enhanced Operations Service (Winnipeg)
🏢 NTT DATA
📍 Winnipeg