DESCRIPTIONDepartment:OperationsLocation:BrockvilleCompensation:$90,000 - $95,000 / yearMISSIONTo lead and continuously improve the plant’s Quality Management System (QMS), ensuring products meet customer, regulatory, and internal standards while driving defect reduction, process capability, and a culture of quality across the manufacturing site.OutcomesLead the Site’s Quality Management System (QMS) to Compliance and ExcellenceMaintain AAR M1003 (or other applicable standards) certification with zero major non-conformances and ensure 100% of quality procedures and work instructions are current, fully followed, and audited quarterly.Reduce Customer Complaints & Improve Customer SatisfactionReduce customer product complaints by ≥ 20% within 12 months.Improve Internal Quality PerformanceDeliver a 10–15% reduction in rework costs year over year.Build and Lead a High-Performing Quality TeamDevelop and implement a training plan for all Quality Technicians and Inspectors.Drive Continuous Improvement CultureLead at least 2 major CI projects per year tied to quality or process improvement.Role CompetenciesOwnership & AccountabilityTakes full responsibility for quality outcomes; does not make excuses.Analytical Problem SolvingSkilled in root-cause analysis,



structured problem-solving, and data interpretation.Process DisciplinePromotes and models adherence to standards and documentation, guiding and coaching team members to follow processes and consistently achieve quality outcomes.Leadership & CoachingDevelops team members, provides transparent direction, and holds others accountable.Customer FocusUnderstands customer requirements; anticipates quality risks; communicates proactively.Execution & Results OrientationDrives measurable outcomes and consistently meets deadlines by monitoring KPIs to track progress, identify gaps, and ensure continuous improvement.Communication SkillsClear, concise reporting; can translate technicalissues into business impact.CollaborationWorks effectively with production, engineering, supply chain, and external partners.Manufacturing Quality experienceMinimum 5 years of hands‑on experience, applying advanced knowledge of PPAP, APQP, Control Plans, FMEA, and AAR M1003 standards.Skilled in metrology, inspection methods, and ERP/QMS systems (Epicor, Plex, SAP) to drive compliance, product quality, and continuous improvement.#J-18808-Ljbffr

📌 Brockville Manufacturing Quality Leadership Role (North Grenville)
🏢 IEC Holden
📍 North Grenville