Join PureFacts as a Customer Support Manager, leading a high-performing team dedicated to superior service delivery. This role emphasizes coaching, operational excellence, and proactive support strategies.As the operational leader, you’ll be responsible for daily support operations, managing escalations, and collaborating with various departments to resolve issues efficiently. Your leadership will enhance the customer experience while optimizing team workflows for better performance.Key Responsibilities:
Mentor and develop Customer Support Analysts
Oversee escalation management and ticket resolution
Maintain SLA performance and oversee response times
Promote continuous learning and knowledge sharing
Balance workloads across support shiftsRequirements:
5+ years in enterprise SaaS support
3+ years leading customer support teams
Proven management of customer escalations
Robust collaboration with functional teams
Excellent problem-solving abilitiesEnsure customer satisfaction and success in your leadership role at PureFacts.#J-18808-Ljbffr

📌 Customer Support Team Lead Position Toronto
🏢 PureFacts Financial Solutions
📍 Toronto