Company Description BC Furnace & Air Conditioning Ltd. is one of the largest and most established residential heating companies in Greater Vancouver, operating successfully since 1983. The company specializes in service, safety inspections, breakdown repairs, and retrofit installations.

Its expertise includes furnaces, air conditioning units, heat pumps, hot water heaters, and tankless water heaters. Applicants can expect to join a reliable, experienced team focused on safety, reliability, and high-quality customer service in the home comfort industry.

This position is primarily focused on answering customer calls, booking service appointments, coordinating technicians, and dispatching daily service jobs . The ideal candidate is friendly, organized, comfortable on the phone, and able to manage multiple priorities in a busy office environment.

Responsibilities
Answer incoming customer calls professionally and courteously
Handle service inquiries and book HVAC service appointments
Schedule and dispatch technicians based on availability, location, and job priority
Communicate appointment details and schedule changes with customers and technicians
Maintain and update customer, job, and scheduling information
Perform accurate data entry and maintain organized records




Print invoices and prepare service-related paperwork
Follow up with customers regarding appointments when required
Assist with incoming and outgoing mail, documents, and deliveries
Provide general administrative support to the office team
Maintain confidentiality of customer and company information

Qualifications
Minimum 1 year of office, dispatch, reception, or customer service experience preferred ; but willing to train the right motivated candidate
Strong customer service and telephone communication skills
Comfortable handling a high volume of incoming calls
Excellent organization and time-management skills
Ability to prioritize and adjust schedules in a quick-paced environment
Strong attention to detail and accuracy
Proficiency with Microsoft Office (Word, Excel, Outlook)
Familiarity with Google Workspace is an asset
Solid computer skills and ability to learn new software quickly
HVAC, trades, service dispatch, or scheduling experience is an asset but not required

Pay: $18.25-$25.00 per hour

Perks
Casual dress
Dental care
Extended health care
On-site parking
Work Location: In person

📌 Receptionist/dispatcher Coquitlam
🏢 BC Furnace u0026 Air Conditioning
📍 Coquitlam