Position: Product Support Specialist

Reports to: Regional Automation Manager - Central

Job Ref: WCA0109EMPL-PSS

Role Type: Hybrid

Pay Range: $70,000 - $80,000

Provide technical support to the local Sales organization and customers by identifying the most suitable and cost-effective solutions. Develop and present technical proposals for applied products and technologies to support the end-to-end sales process. Serve as a key technical resource for supporting divisions.

Main Accountabilities

Sales Support
Provide technical guidance and input on customer, channel, and sales engineer inquiries related to Weidmüller products, systems, and applications.
Support technical meetings, product presentations, and negotiations with expert advice.

Diagnostic Studies
Perform analytical and diagnostic evaluations to assess customer requirements and recommend the most appropriate technical solutions that align with product capabilities and business objectives.
Propose solutions for complex and customized inquiries.

Technical Presentations
Prepare and deliver in-depth technical presentations and product demonstrations to both internal teams and external customers, addressing complex product-related topics.

Training
Deliver training sessions on products,



solutions, and services to enhance internal and customer knowledge.
Prepares demonstration equipment for sales team, partners, and our end customers.

Technical Publications
Draft and review technical articles and documentation for publication and internal use.

Competitive Analysis
Analyze customer requirements and competitor offerings using market intelligence and input from the sales organization.
Complete technical cross-references as needed to support competitive positioning.

Education/ Experience/ Requirements
Bachelor’s degree, diploma, or equivalent experience in Mechatronics, Electrical/Electronic, Mechanical, Software Engineering
Experience with Industrial Control products and/or application knowledge in industrial automation
Competency with programming languages such as ANSI C, Structured Text (ST), Ladder Diagram (LD), Python, Node-Red, and familiarity with Codesys is considered a robust asset
Successful completion of the certified Engineering Launchpad training program (3 months) will be required
Additional certified Sales Launchpad training is expected to be completed within the first year

📌 Product Support Specialist Markham (Canada)
🏢 Weidmuller
📍 Canada