Join Cambridge University Hospitals as a Patient Experience Lead, where you will drive high-quality patient engagement and coordinate feedback processes within the NHS Children's Services. In this pivotal role at CUH, you will manage patient inquiries and analyze feedback data to support service delivery improvements. Your leadership will ensure that families and staff receive timely, considerate responses to their concerns, ultimately aiming for a better patient experience in gender services.

Your efforts will directly impact patient engagement and healthcare outcomes. Key Responsibilities:
Lead the management of PALS inquiries and support requests
Conduct detailed analysis of patient experience data




Drive initiatives for service improvement based on feedback
Develop compassionate and accessible support mechanisms
Collaborate cross-departmentally for enhanced patient service Requirements:
Proven experience in patient advocacy or support roles
Familiarity with healthcare data analysis and reporting
Excellent communication and interpersonal skills
Commitment to inclusivity in healthcare service
Able to work part time or flexible schedule Embrace the prospect to make a significant difference in patient experience at CUH.

📌 Patient Experience Coordinator Role Newmarket
🏢 Allscreens Nationwide
📍 Newmarket