Become a key player in our Contact Centre as a Team Lead in Quarry Park, Calgary. This hands-on leadership role combines taking calls and coaching, ensuring you remain both present and impactful.
We are looking for a Contact Centre Team Lead who enjoys the thrill of frontline engagement while mentoring their team. Within this role, you will foster a high-performance environment, directing daily operations while resolving customer concerns directly. Collaborating closely with Dispatch, you’ll play a vital part in scheduling technician visits.
Key Responsibilities:
• Lead the daily operations of the Contact Centre team
• Handle both inbound and outbound customer interactions
• Address escalation issues while coaching teams live




• Track call metrics and service levels throughout the day
• Conduct team huddles and train incoming representatives
Requirements:
• Minimum 2 years of experience in a Contact Centre
• Prior supervisory or mentoring roles in customer service
• Excellent conflict resolution and communication skills
• Solid organizational skills under pressure
• Experience with CRM systems preferred
Leverage your customer service acumen and leadership capabilities while directly influencing team success in this role.
#J-18808-Ljbffr

📌 Customer Service Centre Team Lead (Calgary)
🏢 TAPP Workforce Solutions
📍 Calgary