Elevate your customer service skills as a Claims Care Advisor II in Calgary or Edmonton, with a hybrid work model. Deliver peace of mind to policyholders through expert claims support.
Join a agile team and report to the Supervisor of the Claims Care Team. Your role centers on providing exceptional service by managing claims inquiries from intake to closure. You'll tackle rental management, cash settlements, and uphold company procedures for claims handling.
Key Responsibilities: • Respond to claims inquiries and manage claim intake • Process claims to closure through various communication channels • Handle rental management and total loss settlements • Ensure compliance with regulatory claims practices • Support administrative tasks as needed
Requirements: • High school diploma required • Proven service excellence and problem-solving skills • Robust telephone etiquette and professionalism • Proficient in computer skills • Willingness to pursue ongoing insurance education
Support clients through their claims journey, ensuring exceptional service and empathy throughout each interaction. #J-18808-Ljbffr