Summary

The Operations Associate supports daily store operations at Les Cours Mont-Royal, focusing on customer service, accurate POS transactions, omni-channel order fulfilment and general store maintenance. The role assists with e-commerce and BOPIS order picking, cash handling, inventory preparation and visual merchandising as required. This position provides adaptable cross-functional support to ensure consistent standards and an excellent customer experience.

Responsibilities
Process client transactions accurately through the POS and manage daily cash handling (open/close registers, deposits).
Collect and maintain client contact information and support the service desk to resolve basic client inquiries and elevate when needed.
Support omni services including picking e-commerce and IST orders and assist with BOPIS operations.
Perform on-the-floor logistics (markdowns, re-ticketing, re-tagging) and assist with returns and restocking.




Maintain store presentation and assist visual team with seasonal changes, displays and special events.
Assist with seasonal inventory preparations and counts and support ad-hoc operational projects.

Requirements
Minimum 2 years of retail experience, preferably in a luxury environment and in a customer-facing role.
Experience with shipping, receiving, merchandising, order fulfillment and inventory management in retail.
Service desk or client-facing experience providing exceptional customer service is preferred.
Robust service orientation, interest in retail technology, ability to multitask and work effectively in a team.
Positive communication skills and the ability to calmly manage and assist customers during busy periods.

📌 Operations Associate Les Cours Mont Royal Montreal (Canada)
🏢 BROBSTON GROUP
📍 Canada