Lead customer experience initiatives at O'Dell HVAC Group as a National Customer Experience Manager. This role is fully remote yet requires Calgary-based candidates to improve service models across Canada. You will take on a hands-on role, focusing on the seamless integration of customer services across various departments.

This position involves developing a national model, assessing current customer inquiry management, and creating processes that enhance both efficiency and customer satisfaction. Collaborating with cross-functional teams, your impact will be felt throughout the organization as you advocate for customer-focused practices. Key Responsibilities:
Design and implement a national customer experience strategy
Evaluate management of customer inquiries for improvements




Set explicit service standards and escalation protocols
Ensure effective primary and backup coverage across departments
Oversee service performance and escalations

Requirements:
At least five years of customer experience or related background
Track record of improving customer service workflows
Proven ability to influence without direct authority
Familiarity with CRM and service platforms
Experience in HVAC or construction sectors is a plus

Shape the future of customer interaction at O'Dell HVAC Group through this impactful role.

📌 O'dell Hvac Group National Cx Manager Calgary
🏢 O'Dell HVAC Group
📍 Calgary