Join Everforth Apex as an Application Support Incident Manager from Barrie or Scarborough, Ontario. Drive incident management processes for over 1800 banking applications.
In this 6-month contract role, you'll be responsible for coordinating responses to high-severity incidents impacting business operations. Your skills will be crucial in orchestrating complex incident resolution efforts and maintaining alignment across global teams. A proactive and assertive approach will be key in your leadership.
Key Responsibilities:
• Manage triage efforts for business-impacting incidents
• Ensure effective communication throughout incident resolution
• Conduct forensics and categorize incidents swiftly
• Facilitate prompt action completion among teams
• Drive to resolution while minimizing business impact
Requirements:
• Proven experience in Major Incident Management
• Robust leadership and decision-making skills
• ITIL Certification necessary
• Ability to remain calm under pressure
• Excellent verbal and written communication skills
Excel in incident management and elevate the standard of service delivery for Everforth Apex.
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📌 Application Support Incident Manager Role (Toronto)
🏢 Apex Systems
📍 Toronto