Join Manulife as the Director of Operational Resilience in Toronto and shape the future of risk management. This hybrid role focuses on enhancing operational controls across all banking channels. In this pivotal role, you will manage ongoing testing, monitoring, and program implementation for operational resilience within retail banking.

Leading a team of seven, you will partner with various stakeholders to develop robust strategies and ensure compliance with regulatory requirements. Your leadership will ensure effective risk communications and the establishment of best practices for operational processes. Develop operational risk management strategies for the Bank
Oversee execution of regulatory and operational controls




Manage documentation and policies for the operational framework
Drive the Third Party Risk Governance program
Support change management by identifying risks and controls Experience in operational risk management within financial services
Proven track record in resilience strategy implementation
Robust leadership and project management skills
Familiarity with operational risk management frameworks Drive operational excellence and risk management standards at Manulife in a vital leadership capacity.

📌 Manager, Banking Operations & Testing Toronto (Canada)
🏢 Manulife Financial
📍 Canada