Elevate Limina's support team as a Technical Support Engineer, where you will work closely with customers to identify and troubleshoot issues. This position offers an engaging, customer-focused workplace within the AI data governance space. You will take ownership of the support queue and perform comprehensive troubleshooting to resolve customer issues with Limina's innovative data intelligence platform.

Ideal candidates thrive on hands-on investigations and effective communication, bridging technical discussions for various stakeholders while laying the groundwork for a scalable support function. Key Responsibilities:
Triage and resolve support queue issues with transparent timelines
Troubleshoot configurations and API requests in-depth




Distinguish Limina-related problems from client environments
Escalate complex issues with detailed summaries
Develop guides and resources for self-service support Requirements:
Minimum 2 years in a technical support or customer role
Working knowledge of HTTP APIs and troubleshooting
Hands-on experience with Docker container management
Familiarity with Linux systems and cloud platforms
Excellent ability to explain technical problems clearly Utilize your expertise in a energetic technical support role at Limina, enhancing customer experience and satisfaction.

📌 Limina Technical Support Engineer Position Toronto
🏢 Forum Ventures
📍 Toronto