Oversee concierge operations and uplift the luxury shopping experience as a Supervisor in our esteemed store. Cultivate a high-performing team and enhance customer satisfaction. As the Concierge Supervisor, you will lead daily operations while ensuring a seamless client experience.

Your responsibilities will include training staff, managing vendor relationships, and monitoring service performance metrics. This role requires excellent organizational skills and a passion for luxury service, promoting continuous improvement within the team. Key Responsibilities:
Supervise and develop the concierge team to maximize service quality
Schedule staffing to meet operational needs
Train and mentor recent team members
Manage and resolve escalations with professionalism
Collaborate with various teams for coordinated service efforts Requirements:
High school diploma or relevant certification
Experience in luxury customer service settings
Experience in team management or supervision
Excellent organizational and communication skills
Bilingual in French and English Utilize your expertise to lead a dedicated concierge team and enhance luxury client interactions.

📌 Luxury Store Concierge Team Leader Montreal
🏢 BROBSTON GROUP
📍 Montreal