Elevate your career with Moneris as a Bilingual Customer Service Representative in Toronto or Sackville. Deliver exceptional technical support to merchants in English, Cantonese, and Mandarin.
Join the technical Customer Experience (CEx) team at Moneris, where you will provide top-tier service and technical troubleshooting for POS systems. With your experience in customer service, you will engage directly with merchants, enhancing their satisfaction and retention. Benefit from structured training and collaboration with mentors to grow your expertise in payments services.
Key Responsibilities:
• Provide technical support via phone for merchant clients
• Resolve inbound service requests promptly and efficiently
• Identify and promote cross-sell and up-sell prospects




• Document customer interactions in internal systems
• Meet performance targets for quality and customer feedback
Requirements:
• 1+ years of customer service experience
• Fluency in English, Cantonese, and Mandarin
• Familiarity with software and hardware troubleshooting
• Robust attention to detail in a quick-paced environment
• Flexibility to work wide-ranging shifts including evenings
Unlock a pathway to a rewarding career in customer service and technical support with Moneris.
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📌 Bilingual Technical Customer Support Role Toronto
🏢 Moneris Solutions
📍 Toronto