Technical Support Specialist — Hybrid Role Montreal

23 Aug

Hypertec Group

Montreal

23 Aug

Hypertec Group

Montreal

Hypertec seeks an L2 Technical Support Agent in Montreal to join our Call Center. You will log into the telephone system, assist L1 with escalations, diagnose hardware issues, and provide customer-focused support across email and phone channels.

Responsibilities include preparing SOWs for field engineers, dispatching parts, and ensuring tickets stay within SLAs. Collaboration, training, and consistent communication are essential in this role.

📌 Technical Support Specialist — Hybrid Role Montreal
🏢 Hypertec Group
📍 Montreal

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