Shape the future of customer service as a Lead Solution Architect focusing on CCaaS at Accenture Song. This role combines technical expertise with strategic communication to implement impactful solutions.You will spearhead large-scale contact center transformations, working closely with cross-functional teams and clients. Your responsibilities will include developing migration plans, integrating creative technologies, and ensuring seamless operational readiness. This position emphasizes collaboration, architectural design, and hands-on leadership in cloud environments.Key Responsibilities:
Lead CCaaS transformation initiatives from conception to execution
Define technical architectures and migration strategies




Strengthen relationships with executive stakeholders
Oversee Agile project planning and execution
Contribute to cutting-edge solution developmentRequirements:
7+ years in enterprise cloud solutions
Bachelor's in a relevant technical field
Proficiency in NICE CXone and AI automation
Solid interpersonal and English communication skills
Experience in complex project delivery leadershipBring your architectural vision and technical acumen to drive customer experience innovation at Accenture Song.#J-18808-Ljbffr

📌 Lead Solution Architect Cloud Ccaas Ottawa
🏢 Accenture
📍 Ottawa