Position Summary The Inside Sales Support Representative provides direct support to customers via phone and internet, assists with order fulfillment, contributes to marketing initiatives, and provides basic technical support as needed. This role is a key point of contact for customers and plays an key part in ensuring smooth order processing and customer satisfaction.

Key Responsibilities
Respond to customer inquiries via phone, email, and web chat in a professional and timely manner
Process and manage customer orders, quotes, and account information
Pack, prepare, and fill customer orders accurately for shipment
Assist with basic technical support and troubleshooting for products/services, escalating complex issues as needed
Support marketing efforts, including promotional campaigns, product mailings, social media assistance, or customer outreach as directed
Maintain accurate records of customer interactions, orders, and inventory in company systems
Coordinate with warehouse, shipping, and sales teams to ensure timely order fulfillment
Follow up with customers regarding order status, satisfaction, and additional needs




Maintain a clean and organized work and packing area

Qualifications
High school diploma or equivalent required; associate degree or relevant experience a plus
Prior experience in customer service, inside sales, or order fulfillment preferred
Proficiency in Microsoft Office (Word, Excel, Outlook) required
Strong verbal and written communication skills
Basic technical aptitude with ability to troubleshoot common product/service issues
Ability to multitask in a fast-paced workplace
Comfortable using order management, CRM, or inventory software (training provided if needed)

Physical Requirements
Ability to lift and carry mid-weight objects (up to approximately 25–40 lbs)
Ability to stand, bend, and move within a warehouse/office workplace as needed for packing and order fulfillment
Ability to sit and use a computer/phone for extended periods

Work Environment Combination of office and light warehouse/packing environment.

Pay: $38,500.00-$43,651.56 per year

Benefits
Dental care
On-site parking

Work Location: In person

📌 Inside Sales Support Representative Mississauga
🏢 Studica Robotics
📍 Mississauga