Job Title: Guest Support Worker (Main) Permanent Full-Time (2 Positions)

Reports to: Manager of Guest Services

Location: Main Building

Employment Type: Permanent Full time

Rate of Pay: $25.25 per hour

Hours: Flexible - Days, Evenings, Weekends The Guest Support Worker plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.

What You’ll Do
Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries
Build rapport using harm-reduction, trauma-informed, and person-centered approaches
De-escalate crises and maintain a protected environment for Guests, staff, and Volunteers
Collaborate with internal teams and external partners to ensure continuity of care
Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices




Maintain accurate notes and contribute to communication and documentation
Participate in team meetings, training, and service improvement initiatives
Perform light housekeeping (e.g., room setup, spill cleanup) and offsite errands
Open to cross-training across Mercy House

What You Bring
Post-secondary education in healthcare, social services, or related field
Experience in shelters, residential care, or community support
Knowledge of community resources for those facing homelessness and addictions
Strong communication, interpersonal, and problem-solving skills
Ability to work with diverse populations and a commitment to equity and inclusion
Comfortable with physical tasks (lifting up to 50 lbs.)
Able to work independently and in a team
Explicit Record of Conduct and Vulnerable Sector Check required.
Equivalent education/experience may be considered.

CLOSING DATE: August 26, 2026 (2026GM015)

📌 Internal Only Guest Support Worker Main Permanent Full Time 2 Positions (St. John's)
🏢 The Gathering Place
📍 St. John's