Enhance client engagements as an IT Field Support Analyst! Focused on technical resolution, this role at MNP Digital covers both remote and in office support, providing essential customer service. This analyst position requires addressing complex IT issues and ensuring swift service delivery to clients.
Located in Burlington or Mississauga, you will collaborate with specialized teams to implement solutions and uphold MNP’s high service standards. Seize this prospect to expand your technical proficiency and accelerate your career. Key Responsibilities:
Serve as the public face of MNP Digital
Manage high complexity support requests
Provide assistance in-person and via remote channels
Document customer issues in Service Tickets
Escalate pressures to relevant teams when necessary Requirements:
5 years in an IT Call Centre setting
Relevant technical diploma or certifications
Experience with Active Directory and MFA
Knowledge of MS 365 and networking protocols
Required ITIL v4 Foundations certification Join MNP Digital to sharpen your technical skills and contribute to exceptional client satisfaction.
📌 It Field Support Analyst Role Burlington
🏢 Socket.dev
📍 Burlington
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.