Job Overview

We are seeking an energetic and motivated Team Lead to inspire and guide our dynamic team toward delivering exceptional client-care experiences. As a vital leader within our organization, you will oversee daily operations, ensure outstanding program delivery, and foster a positive environment that promotes teamwork and excellence. Your enthusiasm and proactive approach will drive team performance, uphold service standards, and create nurturing environment for both clients and staff members .

This role offers an exciting opportunity to develop leadership skills while making a meaningful impact in a people-oriented setting.

Responsibilities

- Lead by example to deliver outstanding trauma-informed client care
- Provide coaching, feedback, and support to team members to enhance their performance and professional growth.
- Resolve team members' concerns promptly and professionally, turning challenges into positive experiences
- Maintain cleanliness, organization, and safety standards across the program facility
- Support recruitment efforts by assisting with onboarding new team members and training them on service protocols
- Support development and monitoring of Individual Service Plans (ISPs) and behaviour support strategies for clients
- Ensure compliance with policies,



accreditation standards, and safety protocols
- Liaise with schools, social workers, and families; complete reports and documentation
- Provide on-call/emergency coverage as needed

Experience

- Demonstrated leadership ability or prior supervisory experience in a similar role/environment
- Strong communication and crisis intervention skills with the ability to motivate and inspire clients and team members
- Ability to handle multiple priorities efficiently while maintaining a positive attitude
- Degree/diploma in humanities, social sciences, or equivalent combined education and experience
- 3+ years in a similar program, including 1+ year supporting individuals with complex needs
- Knowledge of trauma-informed care practices
- Valid Class 5 driver's license, clean abstract, and personal auto insurance ($2M third-party liability)

Pay: $25.00-$34.84 per hour

Benefits

- Casual dress
- Extended health care
- Flexible schedule
- In office parking

Licence/Certification:
- Criminal Record (vulnerable sector) Check ( < 6 months old) (preferred)
- Child Intervention Record Check (< 6 months old) (preferred)
- Full Class 5 Drivers License (preferred)

Work Location: In person

📌 Team Lead (Edmonton)
🏢 Nurtures
📍 Edmonton