Lead a team of Claims Contact Advisors at Definity, focusing on operational excellence and customer satisfaction in a flexible work arrangement. Your leadership will make a significant impact on service quality. This leadership opportunity is designed for a customer-oriented claims professional with 2-3 years of claims or contact centre experience.

You'll coach your team to enhance service delivery and effectively resolve customer inquiries. By analyzing metrics, you will identify areas for improvement while fostering a collaborative team environment. Key Responsibilities:

- Train and guide staff on performance and processes
- Motivate the team to improve data input accuracy
- Lead huddles for idea exchange and problem resolution
- Analyze KPIs for performance improvement
- Manage customer issue resolution and feedback analysis Requirements:
- 2-3 years of experience in claims or contact centres
- Solid foundational knowledge of various claim types
- Preferred previous leadership experience
- Excellent negotiation and organizational skills
- Fluency in both English and French is an asset Become a key player in delivering exceptional claims services while driving team development at Definity.

📌 Team Leader for Claims at Definity (London)
🏢 Definity Financial
📍 London