Drive customer satisfaction as the Team Manager for Customer Service at Quince. Combine leadership and analytical skills to lead a remote team focused on delivering exceptional support experiences. As a key player in the Quince team, you will manage a group of Canada-based Retention Specialists dedicated to excellent service across all channels. Fostering team growth and performance, you will employ data-informed strategies while cultivating a cooperative team atmosphere. Key Responsibilities:

- Inspire and guide a team of Retention Specialists
- Assess and drive performance metrics like CSAT and retention
- Establish a culture of feedback and accountability
- Work cross-departmentally to resolve customer issues
- Implement initiatives for improved customer journeys Requirements:
- 4+ years in customer service leadership
- High-volume retail or e-commerce experience preferred
- Strong understanding of CX metrics and team coaching
- Excellent analytical and communication skills
- Willingness to work during peak periods Lead customer engagement efforts to reshape the future of retail at Quince.

📌 Team Manager for Customer Service at Quince (Toronto)
🏢 Quince
📍 Toronto