Take charge as an Incident Manager supporting Big Five Bank in Barrie or Scarborough, Ontario. Oversee major incidents and ensure minimal disruption to banking services. This role entails a 6-month contract with a focus on managing high-severity incidents in the Banking Production Services.

As an Incident Manager, you will coordinate the response, drive to resolution, and engage the right experts to address complex issues. Robust leadership and technical skills are critical for success in this role. Key Responsibilities:
Oversee major incident triage and resolution efforts
Document timelines and host bridge calls for incidents
Communicate regularly with Business and Technology stakeholders
Categorize and mitigate incidents efficiently
Coordinate cross-team responses during high-severity events Requirements:
Experience in Major Incident Management roles
ITIL Certification required
Ability to handle high-pressure situations effectively
Robust technical troubleshooting background
Excellent communication skills with executives Lead incident management and ensure seamless operations for Big Five Bank’s crucial applications.

📌 Incident Manager At Big Five Bank Toronto
🏢 Apex Systems
📍 Toronto