Become a pivotal Compliance Officer dedicated to handling complaints effectively. Utilize your expertise to provide guidance, identify trends, and ensure public protection in a hybrid work setting. This role emphasizes managing complaints against licensees while advising on compliance inquiries.

You will analyze non-compliance issues and potential risks, driving investigations to protect the public interest. Additionally, you’ll draft various communications and liaise with stakeholders to support your efforts. Key Responsibilities:
Review complaints for Council's jurisdiction
Draft reminder letters for conduct concerns
Conduct investigations on compliance breaches
Prepare reports for Review Committee presentations
Document interactions with licensees and complainants Requirements:
Minimum 3 years in regulatory or financial services
Post-secondary education in a relevant field
Proficiency in Microsoft Office suite
Robust conflict resolution and communication skills
Ability to manage a diverse workload Elevate regulatory standards by ensuring compliance and enhancing public trust in the sector.

📌 Hybrid Compliance Officer Focused On Complaint Management And Guidance Vancouver
🏢 Insurance Council of BC
📍 Vancouver