Elevate your career with Canadian Fiber Optics as a Technical Customer Support Representative. Engage with customers while resolving issues related to fiber optic services and billing. This role is designed for a customer-focused professional with at least two years of experience.

You will communicate via various channels, helping both residential and business clients with inquiries and technical problems. Your ability to create a positive experience will be crucial in retaining customer satisfaction. Key Responsibilities:

- Provide support via phone, email, and chat channels
- Troubleshoot Wi-Fi and service-related technical issues
- Assist customers in upgrading services and activating features
- Document interactions clearly within the CRM system
- Meet performance metrics for service quality and satisfaction Requirements:
- Minimum of 2 years experience in customer service
- Knowledge of technical support is an asset
- Strong communication skills, both orally and in writing
- Effective organizational and time management skills
- Capacity to adapt in a quick-paced environment Become a key player in delivering exceptional support at Canadian Fiber Optics.

📌 Technical Customer Support Representative (Grande Prairie)
🏢 Integratedcooling
📍 Grande Prairie