Join Aliant Resources as an IT System Specialist, working hybrid in Mississauga, Ontario. This role prioritizes the development of ServiceNow knowledge resources to support effective Service Desk operations and improve user experience. As an IT System Specialist on a 6-month contract, you'll be vital in managing the knowledge base that aids Service Desk functions.

Your skills in ITIL processes and knowledge management will be essential for establishing governance standards and improving service delivery. This position involves close collaboration with SMEs to ensure the accuracy and usability of knowledge content. Key Responsibilities:
Create and review knowledge base articles
Validate usability with Service Desk and SMEs




Enforce knowledge management practices in ITSM processes
Structure and manage knowledge lifecycle activities
Analyze performance metrics to identify gaps Requirements:
Experience in an IT Service Desk/ITSM setting
Knowledge-Centered Service (KCS) certification preferred
Excellent technical writing abilities
Solid analytical mindset for improvement initiatives
Familiarity with ServiceNow or equivalent tools Leverage your skills in IT Service Management to make impactful changes at Aliant Resources.

📌 Hybrid It System Specialist Role In Mississauga
🏢 Aliant Resources
📍 Mississauga