Join CBI Health as a Healthcare Application Support Analyst, focusing on providing excellent helpdesk support and resolving technical issues for our dedicated healthcare specialists. Collaborate on productive solutions to enhance system application usability. Reporting to the Applications Services Team Lead, you will provide level 2 support and analysis while engaging with employees.

Your role includes understanding software challenges and ensuring timely resolutions, contributing significantly to client care within our healthcare network. Key Responsibilities:
Provide level 2 helpdesk support for app-related inquiries
Resolve escalated issues from the Application Services Ticket Queue
Ensure Knowledge Articles are well-maintained and updated




Collaborate with various teams for software implementation
Conduct training sessions for end-users on applications Requirements:
2–5 years in Level 2 IT/Application Support
Robust communication and customer service skills
Experience with EMR/CRM systems
ITIL Foundations certification and related education
French language proficiency is advantageous Utilize your analytical skills and customer-centric approach to support healthcare systems and enhance patient care at CBI Health.

📌 Healthcare Application Support Analyst Toronto (Canada)
🏢 CBI Health
📍 Canada