Transform customer experiences as a Technical Support Engineer at Truelogic. This fully remote position focuses on cloud operations, customer onboarding, and support engineering.

In your role as a Technical Support Engineer, you'll blend technical expertise with customer success initiatives while working at Truelogic. This position is designed for problem-solvers who can navigate complex SQL migrations and technical escalations, ensuring top-tier support. Collaborate closely with Customer Success Managers to translate needs into technical solutions that drive efficiency and satisfaction.

Key Responsibilities:



• Facilitate technical onboarding and integration processes • Oversee customer offboarding and data closure procedures • Conduct data migrations ensuring integrity and validation • Address and resolve technical tickets effectively • Collaborate closely with cross-functional teams for seamless outcomes

Requirements: • Proficient in AWS and core services like S3 and EC2 • Robust Git/GitHub skills for operational workflows • Excellent English communication abilities • Knowledgeable about security hygiene and data protection • Familiarity with support platforms like Jira or Front

Become part of Truelogic’s team and utilize your skills to make a significant impact in customer relations and support.

📌 Technical Support Engineer - 100% Remote (Winnipeg)
🏢 Truelogic Software
📍 Winnipeg