Drive operational excellence with MEDFAR Clinical Solutions as a Technical Support Operations Coordinator. Optimize workflows and improve service quality while supporting the Technical Support team in a hybrid role. In this full-time position, reporting to the National Director of Client Services, you'll enhance operational processes and support technical support tools and systems.

Your analytical skills will shine as you monitor departmental performance and implement workflow optimizations, contributing to the overall success of the organization. Key Responsibilities:

- Configure and maintain tools for Technical Support
- Document and update operational procedures
- Identify gaps and recommend process improvements
- Analyze and present performance metrics
- Train and onboard new employees Requirements:
- 3–5 years in technical or customer support
- Solid Salesforce knowledge is essential
- Experience with generative AI tools
- Fluent in French and English (written and spoken)
- Excellent analytical and organizational skills Enhance your career and make an impact in the healthcare transformation at MEDFAR.

📌 Technical Support Operations Coordinator (Montreal)
🏢 Medfar
📍 Montreal