Elevate customer experiences as a Technical Support Engineer with Dialpad, focusing on VoIP and cloud technology. Deliver resolution and support for complex technical issues and carrier escalations. In this role, you'll play a crucial part in ensuring seamless operation of Dialpad's cloud-based communication platform.

Collaborate with Engineering, Product, and Sales teams to address customer inquiries ranging from straightforward questions to intricate troubleshooting tasks. With over 3 years of experience in telecom or VoIP environments, you should thrive when tackling challenges in a fast-paced workplace. Key Responsibilities:

- Manage technical issues and carrier escalations effectively
- Monitor network performance and conduct proactive testing




- Support a variety of customer inquiries with expertise
- Diagnose and resolve technical problems across platforms
- Collaborate across departments to enhance customer experience Requirements:
- 3+ years in Customer Support, telecom, or VoIP
- Strong understanding of networking and cloud technologies
- Experience with VoIP and SIP environments
- Excellent troubleshooting and communication skills
- Familiarity with ticketing systems like Zendesk or Jira Excel in delivering exceptional technical support, ensuring customer satisfaction and operational efficiencies at Dialpad.

📌 Technical Support Engineer at Dialpad (Kitchener)
🏢 Dialpad
📍 Kitchener