Job#: 3047256 : Technical Support Specialist - M&S; SERG Client: Top 5 Bank

Location: Downtown Toronto, ON

Hybrid/Onsite: Remote with flexibility hybrid

Engagement Type: 6-12 month contract-to-hire

Position Overview A financial-services organization is seeking a senior operational support specialist to resolve complex customer- and branch-related banking issues involving deposit accounts, transactions, policies, and processing rules.

Specific Functions of This Role:

- Provide escalation point for service requests impacting customer related issues (not system/technical related)
- Understand and interpret policies and data (via inquiries and files) to resolve branch/customer issues about operational activities (i.e. credit interest calculations, transaction error interpretation, etc)
- Work closely with Production Support team to resolve incidents requiring investigation and analysis of account/transaction scenarios
- Support on-call as needed

Responsibilities

- Investigate advanced branch and customer escalations.
- Analyze deposit-account and transaction histories.
- Interpret banking policies, procedures, and processing rules.
- Resolve interest-calculation and transaction discrepancies.
- Review inquiries, files, and account data.
- Determine whether issues are caused by policy, data, process, or technology.
- Partner with technical production-support teams where required.
- Document investigation findings and resolutions.
- Support a high-volume service-request environment.
- Participate in on-call support as required.

Qualifications:

- In-depth knowledge of core banking processing, transactions and proven analytical skills
- 10 - 15+ years of branch processing, with focus on deposit accounts, analysis of production issues or senior help desk experience
- Knowledge of mainframe environment or coding are assets
- Deep deposit-account and core-banking operations knowledge.
- Branch banking, deposit operations, or senior help-desk experience.
- Strong transaction analysis and customer-issue resolution.




- Ability to interpret complex policies and account data.
- Strong analytical, organizational, and communication skills.
- Experience handling escalated or high-impact cases.
- Strong analytical skills for complex problem solving
- Detail oriented with strong organizational skills

Preferred Qualifications

- Mainframe exposure.
- SQL or data-querying exposure.
- ServiceNow.
- Production-support experience.
- Banking operations leadership.

Success profile The successful candidate is a banking-operations expert who uses data, policy knowledge, and transaction analysis to solve difficult issues that front-line teams cannot resolve.

EEO Employer

Everforth Apex Systems is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Everforth Apex

Systems will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or (phone hidden).

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training,



certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex Benefits Overview:

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. © 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Advantages Department at [email protected] or (phone hidden). (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

📌 Technical Support Specialist - M&S SERG (Toronto)
🏢 Apex Systems
📍 Toronto