Join Mission Hill Family Estate as a Guest Services Manager, ensuring top-tier hospitality and guest satisfaction. This full time, in office management role focuses on team development and operational excellence. In this role, you'll spearhead the guest experience operations, ensuring every aspect of service meets the premium standards set by Mission Hill.

With a focus on coaching and motivating your team, you’ll manage schedules, oversee reservation processes, and ensure seamless interactions across departments. Your leadership will be key in crafting memorable experiences for every guest. Key Responsibilities:
Oversee day-to-day guest experience operations
Develop staff through clear communication and training




Manage schedules based on business levels and events
Ensure smooth reservation and experience operations
Collaborate with multiple departments for event execution Requirements:
Minimum 5 years in relevant hospitality roles
Proven leadership and team development skills
Robust analytical and organizational abilities
Experience with scheduling and reporting tools
Valid Serving It Right certification or willingness to obtain Drive exceptional service at Mission Hill by leading a agile guest experience team.

📌 Guest Services Manager At Mission Hill Family Estate Kelowna (Canada)
🏢 The Mark Anthony Group
📍 Canada