Advance your career as a Full time IT Support Analyst at SIMNET, where you'll engage directly with users to resolve issues and enhance their tech experience. Your expertise in Microsoft 365 will be critical in this role. In this role, you will be the initial contact for support inquiries, utilizing your problem-solving skills to address incidents and service requests effectively.

You are expected to maintain accurate documentation and prioritize tasks according to urgency and importance. This position allows you to contribute to light project work while ensuring compliance with company policies, making your role vital for team success. Key Responsibilities:
Be the first contact for technical support across platforms




Triaging and troubleshooting incidents with precision
Escalate unresolved issues with detailed notes
Provide user training and guidance as needed
Oversee ticket updates and closures for compliance Requirements:
Familiarity with Microsoft 365 and Active Directory basics
Basic understanding of networking protocols
Experience with remote support software
Proficiency in documentation systems
Ability to work onsite with a focus on customer satisfaction Bring your technical expertise and passion for IT support to the forefront at SIMNET.

📌 Full Time It Support Analyst Opportunity Whitby
🏢 SIMNET
📍 Whitby