Join MCI as a German-English Call Center Agent and provide exceptional service in a work from home setting. You will manage inquiries, assist customers, and maintain detailed records in both languages. MCI, a top-tier BPO company, is looking for someone bilingual in English and German.

This role emphasizes excellent listening and communication skills while maintaining compliance with policies. You will engage with customers and ensure their needs are met promptly and accurately. Key Responsibilities:
Manage inbound and outbound bilingual calls
Support customers with account updates and inquiries
Keep accurate records of all customer interactions
Escalate complex issues to the appropriate teams
Achieve daily and monthly performance targets Requirements:
Candidates must be 18 years or older
A high school diploma or GED is necessary
Bilingual fluency in English and German is required
Robust attention to detail and organizational abilities
Customer service experience in a bilingual role preferred Harness your bilingual skills and excel in customer service with MCI from the comfort of your home.

📌 German English Call Center Agent Calgary
🏢 MCI
📍 Calgary