Start your qualified journey as a Customer Service Specialist in Surrey, combining office work with remote flexibility. Focus on resolving customer queries related to pensions and providing top-notch service. This role offers a rich training experience over 12 weeks, aimed at developing your skills and knowledge in Financial Services.
You’ll resolve customer inquiries from various channels and support Financial Advisors, enhancing the overall client interaction experience. It’s a perfect fit for ambitious individuals eager to grow in a rewarding career track. Key Responsibilities:
Deliver first-line support to customers via phone and correspondence
Manage queries on pension products effectively
Empower customers through self-service guidance
Ensure high-quality and timely responses to inquiries
Identify and escalate vulnerable customer situations Requirements:
Prior experience in office-based customer service
Familiarity with Financial Services or related sectors preferred
Confident phone communication abilities
Capable of multi-tasking in a energetic workplace
Enthusiasm for learning and career development Seize this chance to develop within a supportive Financial Services team while serving customers excellently.