Job Summary

We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will provide exceptional customer service and ensure a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy working in a quick-paced workplace, we would love to hear from you.

Responsibilities
Responsible for the Check in and Departure of hotel guests;
Answer the hotel phone, both internal and external calls;
Be an expert on local and onsite services and be able to provide information about them;
Use accurate accounting and cash handling procedures;
Respond promptly and appropriately to guest requests;
Communicate very effectively with all other departments within the hotel;
Maintain an accurate inventory of rooms, reservations, and room assignments;




Manage reservations made by phone, email
Co-ordinate and supervise guest activities;
Represent the culture of Hotel and build repeat guests;
Perform other related duties as required by the Manager.

Experience
Previous experience in a customer service role, preferably in a hotel or hospitality setting
Strong communication skills, both verbal and written
Excellent phone etiquette and ability to operate phone systems
Ability to multitask and prioritize tasks effectively
Knowledge of hotel operations and guest services

Job Type: Part time Pay: From $18.30 per hour

Work Location: In person

📌 Front Desk Agent Kamloops
🏢 Travelodge Mountview
📍 Kamloops