Join Keywords Studios as an Expert Network Troubleshooting Specialist. Tackle challenging connectivity issues and contribute to systemic process improvements in a client-focused role. With a robust foundation in IT support, you will troubleshoot deep network issues, perform root cause analysis, and engage with clients directly.

You'll also lead initiatives to enhance efficiency and continuously learn through workshops. Documenting insights will support both internal teams and client interactions. Key Responsibilities:
Address complex network issues beyond Tier 2 capabilities
Analyze support data for trends and improvement initiatives
Document troubleshooting solutions for knowledge sharing
Communicate effectively with clients and stakeholders
Engage in continuous learning and cooperative feedback sessions Requirements:
Several years in high-level IT support or software engineering
Proven expertise in network troubleshooting and diagnostics
Ability to analyze logs and configurations independently
Solid communication skills in English
Nice-to-have: Prior experience in audio troubleshooting Utilize your expertise to improve network support quality and client engagement at Keywords Studios.

📌 Expert Network Troubleshooting Specialist Quebec City
🏢 Keywords Studios
📍 Quebec City