Join AMA as the Director of Retail Operations, ensuring exceptional member and employee experiences throughout Alberta. Champion initiatives that enhance operational efficiency and retail excellence. In this pivotal role, you'll oversee multi-site operations across AMA’s network, including Travel and Insurance.

You will implement standardized procedures, drive omnichannel service innovation, and maintain operational cohesion at every location. The Director will collaborate closely with the Vice President, Operations, to uphold AMA’s commitment to integrity and professionalism. Key Responsibilities:
Directly manage operational policies and SOP governance
Foster operational compliance and cash handling standards




Evaluate and enhance brand presentation across centres
Ensure a compliant and protected environment for members
Lead initiatives for self-service and technology solutions Requirements:
Over a decade of experience in retail operations management
Background in regulated industries such as Travel or Insurance
Mastery in internal controls and fraud risk management
Expertise in inventory governance and margin optimization
Solid relational skills with various stakeholders Drive success at AMA through effective leadership and creative service delivery.

📌 Director Of Retail Operations At Ama Edmonton
🏢 Alberta Motor Association
📍 Edmonton