Transform customer journeys at Clio by becoming an Onboarding Specialist in our APAC team. Focus on tailoring onboarding experiences for our legal tech clients, ensuring they find immediate value in our products amid a hybrid work environment. You will spearhead client interactions during their crucial first 90 days, providing hands-on training and account configuration tailored to their needs.

Your role is pivotal in demonstrating the usability of Clio’s suite, making onboarding not just a phase but an prospect for customer success. This agile position requires a blend of technical skills and a passion for delivering exceptional service. Key Responsibilities:
Lead onboarding strategy and training for clients




Drive achievement of clients’ initial value indicators
Assist with data migration and account setup
Collaborate with internal teams for smooth transitions
Develop and enhance documentation for client support Requirements:
3+ years in customer onboarding or success roles
Effective communication and trouble-shooting skills
Proficiency in B2B SaaS solutions
Comfort with virtual training tools
Understanding of legal skilled needs is a bonus Shape the future of law with Clio as you help clients navigate their journey towards success.

📌 Clio Apac Onboarding Specialist Role Toronto (Canada)
🏢 Clio
📍 Canada